法律文件

隐私政策

生效与更新日期：2026 年 8 月 14 日

中文版本具有法律效力。英文译本仅供理解，如有不一致，以中文为准。

本政策说明上海安鹏庚科技有限公司（「我们」或「安鹏科技」）如何处理个人信息，适用于官方网站和 AI 运营工具。使用相关服务前，请结合《用户协议》一并阅读。我们不会将你的信息出售给无关第三方。

1. 我们是谁、角色如何划分

  • 官网咨询与商务沟通：我们是个人信息处理者。
  • 你的员工或管理员账号、登录与配置信息：我们是个人信息处理者。
  • 粉丝在小红书、抖音等平台留下的评论、私信等互动信息：你（商家）通常是个人信息处理者，我们通常是受托处理者，仅按你的委托、授权范围和本政策处理。

你委托我们处理粉丝互动信息的，应保证已具备合法基础（例如履行与消费者的合同、应粉丝请求提供客服，或依法取得同意），并在必要场景告知粉丝。

2. 我们处理哪些信息

2.1 官网

  • 你在需求问卷中主动提交的信息，例如称呼、联系方式、公司、需求描述、预算范围、期望时间；
  • 为保障安全和基本统计所需的技术日志，例如 IP 地址、浏览器类型、访问页面与时间；我们会尽量减少识别性；
  • 实现语言偏好、会话等所必需的 Cookie。我们不使用与业务无关的第三方广告追踪 Cookie。

2.2 AI 运营工具中与你有关的信息

  • 开通与登录：手机号或邮箱、姓名、企业名称、账号凭证；
  • 平台授权令牌（OAuth 等），不是你的平台密码；
  • 你配置的话术、知识库、自动回复开关、通知地址（如企业微信 webhook）等。

2.3 受托处理的粉丝 / 客户互动信息

在你完成官方授权后，我们可能通过平台开放接口处理：

  • 评论与私信文本、公开昵称或公开主页信息、互动时间；
  • 基于文本生成的购买意向标签、回复建议等分析结果。

我们不主动收集粉丝的身份证号、银行卡号、精确位置等敏感个人信息。请你也不要通过话术诱导对方在评论或私信中提供此类信息。通知推送应只包含必要摘要，避免把完整对话或敏感内容发到群聊或服务号。

2.4 爆款分析

你提交或指定的公开笔记、视频链接及由此生成的结构摘要。该功能用于分析公开内容的表达结构，不用于建立针对普通用户的画像数据库。

3. 处理目的与法律依据

我们处理个人信息用于：

  • 提供、维护和改进服务，包括生成回复建议、意向识别、爆款结构分析；
  • 向你发送你选择的通知（站内、邮件、你配置的企业微信等渠道）；
  • 客户支持、安全审计、争议处理，以及履行法定义务；
  • 官网：回复咨询、商务沟通。

官网咨询基于你的同意及订立、履行合同所必需。账号与工具运行所必需的信息，基于履行《用户协议》。受托处理粉丝数据，基于你作为处理者的委托。我们不会默认将客户对话用于训练自有或第三方基础模型。

4. 委托处理、共享、转移与公开

为实现服务，我们可能在必要范围内与下列类型的供应商共享信息，并要求其保密、仅用于约定目的：

  • 境内云主机、存储、日志与安全服务商；
  • 大模型服务商：仅为生成回复或分析之必需，按最小必要传输对话或公开内容片段；我们优先使用境内已合规模型；
  • 你自行配置的通知渠道（例如企业微信）。这属于你指示的传输；
  • 法律、监管或有权司法机关依法要求提供的情形。

我们不会出售个人信息。发生合并、分立、收购时，我们会要求继受方继续受本政策约束，否则重新征得同意。

5. 跨境提供

我们优先将个人信息存储在中华人民共和国境内。若因模型能力等原因需要向境外提供，将构成跨境提供，我们会依法履行评估、合同或标准合同等义务，并另行告知你（及在需要时取得同意）。在完成前述安排前，相关功能可能不可用或仅使用境内模型。

6. 受托处理的特别约定

就粉丝评论、私信等数据，我们：

  • 按你的指示、官方授权范围和本政策处理，不超出提供 AI 运营工具所必需的目的；
  • 采取与风险相适应的安全措施；
  • 未经你的书面指示或法律依据，不向第三方提供；
  • 在你解除绑定、注销或服务终止后，删除或返还（法律法规要求留存的除外）；
  • 协助你响应粉丝依法提出的权利请求。

你应在主页简介、自动回复或私信场景中，以适当方式告知粉丝：互动内容可能被用于客服与店铺运营，并可能由 AI 辅助处理。

7. 存储期限

  • 官网咨询信息：沟通结束或你撤回同意后，在合理期限内删除或匿名化，法律要求留存的除外；
  • 账号与配置：账号存续期间保存；注销后一般在 30 日内完成删除或匿名化，争议、审计或法定义务除外；
  • 平台授权令牌：你解除绑定后尽快失效并删除；
  • 受托处理的互动记录：按你的配置或产品默认周期保存，最长不超过提供服务所必需；你提出删除的，我们将在技术可行范围内尽快处理。

8. 安全措施与事件通知

我们采取传输加密、访问控制、最小权限、日志审计等措施。发生或可能发生个人信息泄露、篡改、丢失时，我们将依法及时采取补救措施，并告知你以及（在法律要求时）监管部门。

9. 你的权利

在适用法律范围内，你有权查询、复制、更正、删除个人信息，撤回同意，注销账号，以及请求我们解释处理规则。请通过 product@anpgtec.com 联系我们，我们将在法定期限内答复。

粉丝就其评论或私信提出的权利请求，应先向作为处理者的商家提出；我们可以应商家请求提供合理协助。你不得通过本服务规避平台或法律对删除、更正的要求。

10. 未成年人

本产品面向企业与经营者，不以未成年人为目标用户。小红书、抖音等平台的访客或粉丝中可能包含未成年人。你应遵守未成年人保护及平台规则，避免对未成年人进行不当营销。我们收到监护人的有效请求时，将协助删除相关信息。

11. Cookie 与同类技术

官网使用必要 Cookie 记住语言偏好等。你可以通过浏览器拒绝 Cookie，但这可能影响语言切换等功能。我们不在官网部署与业务无关的第三方广告像素。

12. 政策更新

本政策在本页公布。业务或法律变化时我们可能更新。重大变更将通过官网、邮件或产品内通知。你继续使用即视为了解更新后的政策；如不接受，请停止使用并联系我们处理数据。

13. 联系我们

个人信息保护相关事务联系：
上海安鹏庚科技有限公司
地址：上海市普陀区中山北路 2000 号
邮箱：product@anpgtec.com

This Policy explains how Shanghai Anpenggeng Technology Co., Ltd. (“we”, “us”, or “ANPGTEC”) handles personal information for the official website and the AI Ops Tool. Please read it together with the Terms of Use. We do not sell your information to unrelated third parties.

1. Who we are and who plays which role

  • Website inquiries and business communications: we are the personal-information processor.
  • Your staff or admin accounts, login, and configuration: we are the personal-information processor.
  • Fan comments, DMs, and similar interactions on Xiaohongshu, Douyin, and other platforms: you (the merchant) are typically the processor; we are typically the entrusted processor, acting only on your instructions, authorization, and this Policy.

If you entrust us with fan interaction data, you must have a lawful basis (for example performing a contract with the consumer, responding to a customer-service request, or obtaining consent as required) and inform fans where needed.

2. What we process

2.1 Website

  • information you submit in the inquiry form, such as name, contact details, company, needs, budget range, and timeline;
  • technical logs needed for security and basic statistics, such as IP address, browser type, pages visited, and time; we minimize identifiability;
  • cookies required for language preference and session. We do not use unrelated third-party advertising cookies.

2.2 Information about you in the AI Ops Tool

  • onboarding and login: mobile number or email, name, company name, credentials;
  • platform authorization tokens (such as OAuth), not your platform password;
  • scripts, knowledge base, auto-reply switches, and notification endpoints (such as a WeCom webhook) that you configure.

2.3 Entrusted fan / customer interaction data

After you complete official authorization, we may process through open-platform APIs:

  • comment and DM text, public nicknames or public profile information, and interaction time;
  • purchase-intent labels, reply suggestions, and other analysis generated from that text.

We do not actively collect fans’ ID numbers, bank cards, precise location, or other sensitive personal information. Please do not use scripts that induce people to send such data in comments or DMs. Notification pings should contain only a necessary summary, not full conversations or sensitive content in a group chat or official account.

2.4 Viral-post analysis

Public note or video links you submit or designate, and structural summaries generated from them. This is for analyzing public writing structure, not for building a profiling database of ordinary users.

3. Purposes and legal bases

We process personal information to:

  • provide, maintain, and improve the service, including reply suggestions, intent detection, and structural analysis of viral posts;
  • send notifications you choose (in-product, email, WeCom, or other channels you configure);
  • support, security audit, dispute handling, and legal duties;
  • on the website: reply to inquiries and business communications.

Website inquiries are based on your consent and what is needed to enter into or perform a contract. Account and tool-operation data are based on performing the Terms of Use. Entrusted processing of fan data is based on your instructions as processor. We do not by default use customer conversations to train our own or third-party foundation models.

4. Entrusted processing, sharing, transfer, and disclosure

To provide the service we may share information as needed with the following types of vendors, under confidentiality and purpose limits:

  • domestic cloud hosting, storage, logging, and security providers;
  • large-model providers: only as needed to generate replies or analysis, transmitting the minimum necessary fragments of conversation or public content; we prefer domestic models that meet applicable rules;
  • notification channels you configure (for example WeCom). That is a transfer on your instructions;
  • where required by law, regulators, or competent authorities.

We do not sell personal information. In a merger, split, or acquisition, we will require the successor to remain bound by this Policy, or we will obtain consent again.

5. Cross-border provision

We prefer to store personal information in the People’s Republic of China. If we must provide it overseas (for example because of model capability), that is a cross-border transfer. We will complete assessments, contracts, or standard-contract filings as required, and will notify you (and obtain consent where required). Until then, related features may be unavailable or limited to domestic models.

6. Special rules for entrusted processing

For fan comments, DMs, and similar data, we will:

  • process only on your instructions, within official authorization, and as described in this Policy, and only as needed to provide the AI Ops Tool;
  • apply security measures appropriate to the risk;
  • not provide the data to third parties without your written instruction or a legal basis;
  • delete or return the data after you unbind, close the account, or the service ends (except where law requires retention);
  • help you respond to fans’ lawful requests.

You should inform fans, in an appropriate way on your profile, auto-reply, or DMs, that interactions may be used for customer service and shop operations and may be processed with AI assistance.

7. Retention

  • website inquiries: deleted or anonymized within a reasonable time after the conversation ends or you withdraw consent, except where law requires retention;
  • accounts and configuration: kept while the account exists; generally deleted or anonymized within 30 days after closure, except for disputes, audits, or legal duties;
  • platform tokens: revoked and deleted as soon as practicable after you unbind;
  • entrusted interaction records: kept per your settings or the product default, no longer than needed to provide the service; we will process deletion requests as soon as technically feasible.

8. Security and incident notice

We use transport encryption, access control, least privilege, and audit logs. If personal information is or may be leaked, altered, or lost, we will take remedial steps as required by law and notify you and, where required, the regulator.

9. Your rights

Where applicable law allows, you may access, copy, correct, or delete personal information, withdraw consent, close your account, and ask us to explain our processing rules. Contact product@anpgtec.com. We will respond within the statutory period.

Fans’ requests about comments or DMs should first go to the merchant as processor; we can reasonably assist at the merchant’s request. You must not use this service to evade platform or legal rules on deletion or correction.

10. Minors

The product is for businesses and operators, not aimed at minors. Visitors or fans on Xiaohongshu, Douyin, and similar platforms may include minors. You must follow minor-protection and platform rules and avoid improper marketing to minors. If we receive a valid request from a guardian, we will help delete the relevant information.

11. Cookies and similar technologies

The website uses necessary cookies to remember language preference and similar functions. You may refuse cookies in your browser, which may affect language switching. We do not place unrelated third-party ad pixels on the website.

12. Updates

This Policy is published on this page. We may update it when the business or the law changes. Material changes will be notified via the website, email, or the product. Continued use means you are aware of the updated Policy. If you do not accept it, stop using the service and contact us about your data.

13. Contact

For personal-information matters:
Shanghai Anpenggeng Technology Co., Ltd.
Address: 2000 Zhongshan North Road, Putuo District, Shanghai
Email: product@anpgtec.com