法律文件

用户协议

生效与更新日期：2026 年 8 月 14 日

中文版本具有法律效力。英文译本仅供理解，如有不一致，以中文为准。

欢迎使用上海安鹏庚科技有限公司（以下简称「我们」或「安鹏科技」）提供的网站与产品。请在使用前仔细阅读本协议。你开始使用官网、提交咨询、注册、登录或开通 AI 运营工具，即视为已阅读并同意本协议及同步公布的《隐私政策》。

1. 协议主体与适用范围

本协议适用于：

  • 安鹏科技官方网站及相关介绍、咨询页面；
  • AI 运营工具（包括但不限于 ops.anpgtec.com 及后续同功能产品、客户端或页面）；
  • 与上述服务相关的开通、配置、通知和技术支持。

如你代表企业、工作室或其他组织使用服务，你保证已获得充分授权，本协议对该组织具有约束力。

2. 服务是什么、不是什么

AI 运营工具是经你授权的平台内辅助工具，主要帮助你：

  • 通过小红书、抖音等平台的官方开放平台接口，在你授权范围内读取你账号下的评论、私信等互动信息；
  • 基于你配置的话术、知识库与规则，生成回复建议，或在你开启的范围内发送回复；
  • 识别可能的购买意向并通知你；
  • 对公开可见的笔记或视频做结构、钩子、评论倾向等分析摘要，便于学习表达方式。

我们不提供、你也不得要求我们提供：

  • 非官方登录、模拟登录、协议破解、逆向、RPA 操控官方客户端、浏览器插件或任何「外挂」；
  • 个人账号全托管、伪装真人、规避平台检测、批量养号或干扰平台正常运行的能力；
  • 代替你承担平台运营、广告宣传、消费者保护或内容合规责任。

个人账号能否接入，取决于相应平台当时开放的官方能力。目前多数官方消息接口面向企业号、专业号、KOS 等主体。我们不承诺为个人号提供非官方接入；官方能力未覆盖的，即视为本产品暂不支持。

3. 账号、开通与安全

  • 你应具备完全民事行为能力，并保证提交的企业与联系信息真实、准确。
  • 登录凭证、验证码和平台授权令牌由你妥善保管。通过你的账号发出的操作，视为你的行为。
  • 我们通过官方授权（如 OAuth）获取访问令牌，不会向你索取小红书或抖音账号密码，你也不得向我们或任何声称代表我们的人提供密码。
  • 我们可因欠费、安全风险、违法违规、平台要求或你严重违反本协议，暂停或终止服务。

4. 平台授权与规则

你保证并承诺：

  • 仅绑定你有合法运营权的账号，且授权范围与实际用途一致；
  • 仅通过平台官方授权完成接入，不使用、不传播、不采购任何非官方接入方案；
  • 遵守小红书、抖音等平台的用户协议、社区规范、开放平台规则，以及广告法、反不正当竞争法、消费者权益保护法等适用法律；
  • 不利用本服务刷量、诱导、虚假宣传、骚扰用户或从事其他平台禁止的行为。

因你违反平台规则或法律导致限流、封号、处罚或第三方索赔的，由你自行承担。本条不免除我们对自身产品安全、以及我们承诺不提供非官方接入方式所应承担的责任。

5. AI 生成内容、审核与责任划分

5.1 本服务生成的回复、摘要、标签等可能由人工智能生成。根据深度合成与生成式人工智能相关规定，你应在面向粉丝或客户的场景中以适当方式说明「回复可能由 AI 辅助生成」，不得对外宣称回复一定由真人逐条撰写。

5.2 产品的默认定位是辅助 + 人工确认。涉及价格、库存、购买方式、优惠承诺、售后政策，以及被标记为较高购买意向的线索时，你应人工确认后再发送。你若自行开启自动发送，视为你已接受相应风险，因此产生的法律后果由你承担。

5.3 AI 回复视为你（商家）的经营行为。话术、知识库、自动发送开关、审核规则由你配置并负责。我们不对某一条回复的商业效果作承诺。

5.4 你不得利用本服务生成或发送：违法信息；医疗、药品、保健食品等功效承诺；法律禁止的绝对化用语；虚假的价格、库存或资质；侮辱、歧视、骚扰内容；侵害他人隐私、商业秘密或知识产权的内容。

5.5 我们可能对明显违法或高风险内容采取过滤、拒绝生成或暂停服务等措施。这不构成我们对你全部内容的事先审查义务，也不转移你作为经营者的主体责任。

5.6 如监管部门要求生成式人工智能服务进行备案、登记或安全评估，我们将依法配合。我们可能调用已合规的第三方模型；具体模型与部署位置以届时产品说明或《隐私政策》为准。

6. 爆款分析与知识产权

分析功能仅提供结构、钩子、评论倾向等摘要，便于学习公开内容的表达方式，不是全文转载，也不是一键洗稿或原创代写。

你不得将分析对象的实质性表达原样或改头换面后当作自己的原创发布，不得侵犯他人著作权、商标权或其他合法权益。因你使用分析结果造成侵权或平台处罚的，由你承担责任。

本产品的软件、界面、文档和我们提供的提示词模板，知识产权归我们或合法许可方所有。你保留你的账号、话术、知识库及你合法提供内容的权利，并授权我们在提供服务所必需的范围内使用。

7. 数据、通知与隐私

个人信息处理详见《隐私政策》。你特别确认：

  • 粉丝评论、私信等属于个人信息。就该等数据，你通常是个人信息处理者，我们通常是受托处理者；
  • 你应具备合法处理基础，并在必要场景告知粉丝其互动可能被用于客服与运营（含 AI 辅助）；
  • 我们不将客户对话默认用于训练自有或第三方基础模型；
  • 你配置的通知渠道（如企业微信 webhook、邮件、站内信）应避免在推送正文中暴露粉丝的敏感信息，仅发送必要摘要。

8. 费用

收费项目、周期与发票以开通时的订单、报价单或书面约定为准。未按约定付费的，我们可限制功能或暂停服务。已提供的服务费用，除法律强制规定或双方另有约定外，不予退还。

9. 免责与责任限制

在法律允许的范围内：

  • 服务按「现状」提供。我们不保证平台官方接口永不变更、不保证回复一定带来转化，也不保证分析结果完整、准确；
  • 因你违反本协议、平台规则或法律，或因你提供的话术、知识库、自动发送配置导致的损失，由你承担；
  • 因不可抗力、政策变化、平台接口调整、第三方模型或云服务中断造成的服务暂停，我们将合理尽力恢复，但不就此承担赔偿责任；
  • 我们对间接损失、利润损失、数据丢失或商誉损害不承担责任，但因我们故意或重大过失造成的除外；
  • 我们对某一争议的累计赔偿责任，以你就该服务在争议发生前十二个月内实际支付的费用为上限。法律对责任限制另有强制性规定的，从其规定。

我们依法对产品安全、授权接入方式的合法性，以及受托处理个人信息的合规义务负责。

10. 终止

你可随时停止使用，并按《隐私政策》申请删除账号及相关数据。我们可在你严重违约、违法或存在重大安全风险时终止服务。终止后，我们将按《隐私政策》删除或匿名化相关数据，法律法规要求留存的除外。

11. 协议变更

我们可能根据业务或法律变化修订本协议，修订后的版本在本页公布。重大变更将通过官网、邮件或产品内通知。你在变更生效后继续使用，视为接受更新后的协议；如不接受，请停止使用并联系我们处理账号。

12. 法律适用与争议解决

本协议适用中华人民共和国法律（不含冲突规范）。因本协议引起的争议，双方应先协商；协商不成的，提交我们住所地有管辖权的人民法院诉讼解决。

13. 联系我们

上海安鹏庚科技有限公司
地址：上海市普陀区中山北路 2000 号
邮箱：product@anpgtec.com

如本协议与《隐私政策》就个人信息处理的描述不一致，就该等事项以《隐私政策》为准。

Welcome to the websites and products of Shanghai Anpenggeng Technology Co., Ltd. (“we”, “us”, or “ANPGTEC”). Please read this Agreement before use. Using the website, submitting an inquiry, registering, logging in, or enabling the AI Ops Tool means you have read and agree to this Agreement and the Privacy Policy published with it.

1. Parties and scope

This Agreement applies to:

  • the ANPGTEC official website and related introduction and inquiry pages;
  • the AI Ops Tool (including but not limited to ops.anpgtec.com and later products, clients, or pages with the same functions);
  • onboarding, configuration, notifications, and technical support related to the above.

If you use the services on behalf of a company, studio, or other organization, you represent that you are authorized to bind that organization.

2. What the service is — and is not

The AI Ops Tool is an in-platform assistant authorized by you. It mainly helps you:

  • read comments, direct messages, and other interactions under your account, within the scope you authorize, through the official open-platform APIs of Xiaohongshu, Douyin, and similar platforms;
  • generate reply suggestions based on your scripts, knowledge base, and rules, or send replies where you have enabled that;
  • flag possible purchase intent and notify you;
  • produce structural, hook, and comment-trend summaries of publicly visible notes or videos, to help you study how they are written.

We do not provide, and you must not ask us to provide:

  • unofficial login, simulated login, protocol cracking, reverse engineering, RPA control of official apps, browser plugins, or any form of “cheat” or unauthorized client;
  • full hosting of personal accounts, impersonating a human, evading platform detection, mass account farming, or interfering with platform operations;
  • taking on your duties as operator for platform operations, advertising, consumer protection, or content compliance.

Whether a personal account can be connected depends on each platform’s official capabilities at the time. Most official messaging APIs currently target enterprise, professional, or KOS accounts. We do not promise unofficial access for personal accounts. If official APIs do not cover a use case, the product does not support it.

3. Accounts, onboarding, and security

  • You must have full civil capacity and provide true and accurate company and contact information.
  • You must keep login credentials, codes, and platform tokens safe. Actions taken through your account are treated as yours.
  • We obtain access tokens through official authorization (such as OAuth). We will not ask for your Xiaohongshu or Douyin password, and you must not give a password to us or anyone claiming to represent us.
  • We may suspend or terminate the service for non-payment, security risk, unlawful use, platform requirements, or material breach of this Agreement.

4. Platform authorization and rules

You represent and undertake that you will:

  • bind only accounts you are legally entitled to operate, with authorization matching actual use;
  • connect only through official platform authorization, and not use, distribute, or purchase any unofficial access method;
  • comply with Xiaohongshu, Douyin, and other platform terms, community rules, and open-platform rules, as well as advertising, anti-unfair-competition, consumer-protection, and other applicable laws;
  • not use the service for fake engagement, inducement, false advertising, harassment, or other conduct forbidden by the platforms.

Rate limits, account bans, penalties, or third-party claims caused by your breach of platform rules or law are your responsibility. This does not relieve us of our duties regarding product security or our commitment not to provide unofficial access.

5. AI-generated content, review, and allocation of responsibility

5.1 Replies, summaries, and labels generated by the service may be produced by AI. Under deep-synthesis and generative-AI rules, you should disclose in customer-facing contexts that a reply may be AI-assisted. You must not claim that every reply is written line by line by a human.

5.2 The default product stance is assist plus human confirmation. For price, stock, how to buy, promotions, after-sales promises, and threads flagged as higher purchase intent, you should confirm before sending. If you turn on auto-send, you accept the related risk and the legal consequences.

5.3 AI replies are treated as your (the merchant’s) business acts. You configure and are responsible for scripts, knowledge base, auto-send, and review rules. We do not promise commercial results for any given reply.

5.4 You must not use the service to generate or send: illegal content; medical, drug, or health-food efficacy claims; legally prohibited superlative advertising; false prices, stock, or credentials; insulting, discriminatory, or harassing content; or content that infringes privacy, trade secrets, or IP.

5.5 We may filter, refuse to generate, or suspend service for clearly illegal or high-risk content. That is not a duty to pre-review all of your content, and it does not shift your responsibility as the operator.

5.6 If regulators require filing, registration, or security assessment for generative-AI services, we will comply as required. We may call compliant third-party models; the model and location will follow the product description or Privacy Policy then in effect.

6. Viral-post analysis and intellectual property

The analysis feature only provides structure, hooks, and comment-trend summaries to help you learn public writing patterns. It is not full republication, one-click rewriting, or ghostwriting of originals.

You must not publish another party’s substantial expression as your original, whether copied or lightly rewritten, and must not infringe copyright, trademark, or other rights. Infringement or platform penalties from your use of analysis results are your responsibility.

IP in the software, interface, documentation, and prompt templates we provide belongs to us or our licensors. You retain rights in your accounts, scripts, knowledge base, and content you lawfully provide, and you grant us a license to use them as needed to provide the service.

7. Data, notifications, and privacy

Personal-information processing is described in the Privacy Policy. You specifically acknowledge that:

  • fan comments and DMs are personal information; you are typically the personal-information processor, and we are typically the entrusted processor;
  • you must have a lawful basis and, where needed, inform fans that interactions may be used for customer service and operations (including AI assistance);
  • we do not use customer conversations by default to train our own or third-party foundation models;
  • notification channels you configure (such as WeCom webhooks, email, or in-product messages) should not expose sensitive fan data in the ping; send only a necessary summary.

8. Fees

Fees, billing cycles, and invoices follow the order, quote, or written agreement at onboarding. We may limit features or suspend service if you do not pay as agreed. Fees for services already provided are non-refundable except as required by law or otherwise agreed.

9. Disclaimers and limitation of liability

To the extent permitted by law:

  • the service is provided “as is”. We do not warrant that official platform APIs will never change, that replies will convert, or that analysis is complete or accurate;
  • losses from your breach of this Agreement, platform rules, or law, or from your scripts, knowledge base, or auto-send settings, are yours;
  • for suspension caused by force majeure, policy change, platform API changes, or third-party model or cloud outages, we will use reasonable efforts to restore service but are not liable for compensation;
  • we are not liable for indirect loss, lost profits, data loss, or reputational harm, except where caused by our willful misconduct or gross negligence;
  • our aggregate liability for a dispute is capped at the fees you actually paid for the relevant service in the twelve months before the dispute. Mandatory legal limits prevail.

We remain responsible under law for product security, the lawfulness of our access methods, and our duties as an entrusted processor of personal information.

10. Termination

You may stop using the service at any time and request deletion of your account and related data under the Privacy Policy. We may terminate for material breach, unlawful use, or serious security risk. After termination we will delete or anonymize data as described in the Privacy Policy, except where law requires retention.

11. Changes

We may revise this Agreement for business or legal reasons. The updated version will be posted on this page. Material changes will be notified via the website, email, or the product. Continued use after a change takes effect means you accept the updated Agreement. If you do not accept it, stop using the service and contact us about your account.

12. Governing law and disputes

This Agreement is governed by the laws of the People’s Republic of China (excluding conflict-of-law rules). Disputes shall first be negotiated; if that fails, they shall be submitted to the people’s court with jurisdiction at our domicile.

13. Contact

Shanghai Anpenggeng Technology Co., Ltd.
Address: 2000 Zhongshan North Road, Putuo District, Shanghai
Email: product@anpgtec.com

If this Agreement and the Privacy Policy differ on personal-information processing, the Privacy Policy controls on those points.